Returns

Return policy

We hope you'll love your Kanarie travel bag and accessories. If you change your mind, you have 45 days from the date of delivery to return your item to us if it meets our return eligibility.

Item damaged or missing? Email our support directly at hello@kanarieatelier.com

Return eligibility

• Items are unused, unwashed, and free of damage

• Items are in their original packaging, including all tags, inserts, accessories, dust bag, and shipping box with sleeve. Packaging must be intact and in resellable condition

• If your order included a free gift, it must be returned with your items. Your return will be rejected if all the items are not included

• Priority or expedited shipping fees paid at checkout are non refundable. 

We inspect all returns. If an item or its packaging is damaged, shows signs of use, or appears altered, we may deny the return.

Return shipping

• Return shipping costs are the customer’s responsibility. We do not provide prepaid return label. You are responsible for ensuring the return arrives safely, so we recommend using tracked shipping and ensuring the goods are marked "Returned Goods" as Kanarie will not be responsible for covering import fees/duties

Returns Address

• US and Canada customers must return items to a domestic return address in their country

• International customers must return items to our Canada return address

Return addresses and instructions will be provided after your return request is approved.

Refunds and deductions

If your return is approved, your refund will be issued to your original payment method minus a $20 USD processing fee per return, deducted from your refund. This helps cover the original shipping we paid and fulfillment center handling costs.

Damaged / missing items

We're sorry your order arrived damaged or is missing. Let us help you! Please email our support directly at hello@kanarieatelier.com

Denied returns and fraud

We reserve the right to deny any return if the product or packaging is damaged upon inspection, the item appears used or not in original condition or if we suspect fraud or abuse of the return policy

How to start a return

Email our support team hello@kanarieatelier.com with:

• Your order number

• The item(s) you want to return

• Reason for return

We’ll reply with the correct return address and next steps.